2022 Archdiocese of Atlanta / Lay Employee Quick Guide - Flipbook - Page 13
o If you are a first-time visitor to the site please take a moment to register. Have your member
ID and a prescription number available. You can also download the OptumRx App.
o To order refills, call OptumRx. Refills are normally delivered within 3 to 5 days. You can also
sign up to receive phone, text and/or email reminders.
o To ensure timely delivery, please place your orders at least two weeks in advance to allow for
mail delays and other circumstances beyond our control. If you have any questions concerning
your order, or if you do not receive your medication within the designated timeframe, please
o If a new medication has been prescribed for you to take immediately, please ask your doctor to
issue two prescriptions; one prescription should be written and filled at your local pharmacy and
the second should be written for up to a 90-day supply and mailed to the OptumRx Mail Order
Finding a participating pharmacy is easy!
To find a participating pharmacy, you can use the Locate a Pharmacy tool through your online account at
www.OptumRx.com, or via the OptumRx App. You can also call customer service at 1-855-896-9779.