Intel Report Core Replacement - Flipbook - Page 23
SUCCESS CHECKLIST
FIVE QUESTIONS TO ASK POTENTIAL CORE PROVIDERS
The number of core providers have expanded in recent years, allowing for more solutions and
options for banks. But not all core providers can solve each bank’s specific concerns. Make
sure to vet the core provider, hitting on the important aspects of the core replacement.
1. Does it allow for the customization you need?
Banks need different tools, looks and access to data, which not all providers have. Make sure
to understand what the core will — and won’t — allow you to do.
2. Does the provider run the integration?
Community and regional banks often lean on core vendors to provide the integration and customization of new features. Understand what they will provide, and what they won’t, from an
integration standpoint.
3. What are trial runs like?
Let them explain what the trial run for the replacement will look like, including how many
mock exercises you will have, to ensure you have enough support to feel comfortable moving
forward with the replacement.
4. How do they troubleshoot issues during the replacement?
Know the issues that have come up in the past and what solutions the core provider has used
during replacements.
5. What help do they provide during the replacement?
Will you need call center support on the day and weeks after launch? Technical help? Make
sure to have a clear understanding of what the provider — and your consultants — offer on
launch day.
CORE REPLACEMENT: HOW BANKS ARE REPLACING THEIR CORES | 21