2020 Beyond the Beach - Page 6

General Information
Emergency: Fire, Medical, Police 911
Sheriff’s Department
(non-emergency) 843-255-3300
Beach Patrol: 843-785-3494
Poison Control Center: 800-222-1222
Please do not mail directly to the
home or villa you are renting. Our
physical address for packages shipped
through UPS, FedEx, USPS, etc. is 64
Arrow Rd., Hilton Head Island, SC 29928.
Monthly rentals should call our office
for mail instructions.
Service is provided before you arrive
and after you depart. Mid-stay service
can be obtained for an additional
charge. Please call our office at
800-671-5155 option 3 to make
arrangements for a mid-stay cleaning.

How to
reach us...
Our Office:
64 Arrow Road
Hilton Head Island, SC 29928
e-mail: guestservices@
Office Hours:
Monday-Friday 9am-5:30pm
Saturday 9am-5pm
Sunday 9am-5pm
After Hours Emergencies:
Our staff members handle all
emergency calls after hours; they
do not go through a call center.
Please restrict these calls to
TRUE, immediate emergencies.
If it can wait until the following day,
it would be greatly appreciated.
Items that are not emergencies
can be left on the voice mail by
calling 800-671-5155 option 3
or addressed to our staff during
business hours.
Staples: 11 Palmetto Bay Rd #101
UPS Store: 33 Office Park Rd.

If you are expecting visitors, please
call our office during business hours
and we will call in passes for you.
Please note you will be charged an
additional fee for extra passes for
Palmetto Dunes, Shipyard and Sea
Pines Resort. Daily car passes may be
purchased at the Palmetto Dunes,
Shipyard or Sea Pines gates for a fee.
Palmetto Dunes 843-785-1125
Sea Pines Resort 843-671-7170
Sea Crest 843-341-3188
Shipyard 843-785-3310

Trailers, U-hauls, motor homes, motorcycles, commercial and/or recreational
vehicles are prohibited in Palmetto
Dunes, Shipyard, Sea Pines Resort and
all villa complexes. No watercraft trailers (boats, jet skis, etc.) are allowed
in any of these plantations without
prior arrangements for dry dock and/
or boat slip. Please call Plantation
Security for additional information.
You may also contact Public Storage
at 843-842-6903. They are located on
Hwy. 278 behind the Hilton Head Diner.
Some doors require you to lift up the
handle while turning the lock. Many
patio and balcony doors have this
lock/unlock feature.
If you should get locked out during
office hours please call our office at
800-671-5155 option 3. If it is after hours,
please call our emergency number at
If anything requires attention, please
report it to our office at 843-671-5155
option 2. If circumstances of a non-critical nature arise during evening and/
or weekend hours, we ask for your
patience and understanding knowing
that these issues will be addressed
promptly the following day.
Trash is picked up at the homes.
Because trash is picked up midweek
and Saturdays, please make sure you
put your trash out periodically during
your stay rather than all at once
before you depart. Each home has a
trash pickup area outside. You do not
need to put your trash at the curb, but
please put it in plastic bags and place
the bags inside the trash cans where
appropriate. All oceanfront villas will
have trash chutes in the hallways. All
other villas have a service area beside
or behind the building.
Property specific recycling information can be found in your property as
this information varies in each home/
complex. You can always take your
items to the Hilton Head Recycling
Center on Dillon Road. This location
recycles glass, aluminum cans, magazines and newspapers. They are open
7am–7pm, six days a week (closed on
Wednesdays). You can contact them
at 843-681-3731.
Refrigerators are one of the most
commonly reported maintenance
problems. Please do not overload the
refrigerator or freezer with warm food
and drinks. Please leave the dials
set at C-5 (midrange). Changing the
setting may close the damper, which
will stop air from circulating in the
refrigerator, and only cool the freezer.
Also, please keep the doors closed as
much as possible. It can take 24-48
hours for the refrigerator to get back
on track.


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