AU HO 022318 FINAL - Flipbook - Page 6
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CONVERSATIONAL INTELLIGENCE
Building the Bridge of Trust
Definition: Conversational Intelligence is the hardwired ability in all humans to CONNECT,
E_________________ and NAVIGATE with others.
Understanding of the Neuroscience of the brain
as it processes any situation
Connections are made when the participants
engage through a bridge of
T_________________
5 Blind spots:
1.
2.
3.
4.
5.
Assumption
F______________ Factor
Standing in another’s s______________
What we “t_____________” they said
Assuming that the meaning resides in the
speaker, when in fact, it resides in the
L_______________________
The greatest area of social impact is at
the NON-V_________________ Level
NOTES:_______________________________
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