2019 Breckinridge Sustainability Report - Page 13



OUR MATERIALITY MAP
SUSTAINABILITY FACTOR
FOCUS AREAS
Business Ethics
• Continuing enhancements to compliance efforts
• Implementing sound governance policies with a long-term focus
• Remaining committed to disclosure and transparency
Human Capital Management




Customer Experience
• Ongoing monitoring and measurement of client satisfaction
• Improving client communication and reporting
• Expanding client-based events
Risk Management
• Ongoing focus on data security policies and training
• Continuing enhancements to enterprise risk management and oversight
• Conducting regular independent third-party audits
ESG Integration in Financial
Analysis
• Continuing enhancements to ESG research and issuer engagement
• Ongoing ESG and sustainability-related thought leadership
• Remaining committed to ESG-related partnerships and collaborations
Corporate Citizenship
• Expanding employee participation in our Ambassador Program
• Continuing to increase volunteer hours and employee participation
• Remaining committed to charitable giving
Operations & Supply Chain
• Analyzing sustainability in vendor selection and management
• Assessing the environmental impact of our internal operations
• Reducing each employee’s environmental impact
Enhancing our commitment to professional development
Ongoing efforts to improve employee engagement
Establishing a road map to drive employee diversity/inclusion
Committing to employee wellness and work-life balance
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