The NCS Report - Charlottesville, VA 2022 - Flipbook - Page 12
Overall confidence in
Charlottesville government, 2022
Governance
Excellent
1%
Good
Poor
28%
33%
Fair
37%
Strong local governments produce results that meet the needs of
residents while making the best use of available resources, and are
responsive to the present and future needs of the community as a
whole.
Please rate the quality of each of the following services in Charlottesville.
(% excellent or good)
2016
2018
77%
72%
2020
2022
59%
Similar
Public information services
vs.
benchmark*
70%
73%
71%
Similar
Overall customer service by Charlottesville employees
(police, receptionists, planners, etc.)
Please rate the following categories of Charlottesville government performance.
(% excellent or good)
2016
2018
The value of services for the taxes paid to
Charlottesville
54%
57%
The overall direction that Charlottesville is
taking
60%
The job Charlottesville government does at
welcoming resident involvement
54%
2020
2022
41%
Similar
52%
50%
46%
Similar
39%
Similar
58%
47%
Overall confidence in Charlottesville government
29%
Lower
Generally acting in the best interest of the
community
Being honest
57%
46%
55%
45%
40%
Similar
Similar
Informing residents about issues facing the
community
Treating residents with respect
Lower
35%
Being open and transparent to the public
Treating all residents fairly
40%
33%
Lower
51%
39%
11
32%
Lower
Lower