Greater Columbus Convention Center Event Planning Guide - Page 22



show offices have a roll-up window. Upper show offices are available to overlook the show floor in Halls A, B and C.
Shuttles
The GCCC does not provide in-house shuttle service.
We can recommend several vendors who can accommodate your group.
Shuttles drop off and pick up attendees from our West and East Connectors.
The West Connector is accessible from High Street.
The East Connector is accessible from the Third Street Overpass.
Please notify your Event Manager if you will be using a shuttle service so that we can have the appropriate
locations open.
Surveys
GCCCFeedback.com: Our survey platform powered by Medallia provides you and your guests the opportunity to provide
instant feedback about your experience at our facility.
Experience Dedicated™ Destination (EDD) surveys: Columbus is the first city in the nation to be designated an EDD by The
EXPERIENCE Institute. By visiting www.mycolumbusexperience.org , guests can complete a quick five-question survey
about their visit to our city.
Tax Exempt
If your group is tax exempt, the exemption certificate must be received prior to the move-in day for your event, and
preferably at receipt of signed license agreement. If your exemption certificate is not received by the time your group
takes possession of licensed space, the appropriate sales tax will apply.
Temporary Holds
Our Sales Department can put space on a temporary hold for you.
Sales will hold space for you, and if your event qualifies to book at this time, the hold will be on a first right of
refusal basis.
This means that if another group is interested in the space that is on hold for you, we will contact you to decide if
you want to secure the space with a license agreement or if you want to release the space to the other group.
If your event does not qualify to be on a first right of refusal basis (based on a city-wide hotel room night booking
policy), then we will hold your dates, as well as look for a secondary date that may work for you in case your
original dates are challenged.
Even if the space is on a temporary hold for you, you are not able to utilize this space unless you contract it and
have a valid insurance certificate on file in our office.
Ventilation
Reasonable temperature conditions will be maintained at all times in your contracted space.
Your room rental includes air conditioning/heating on show days only.
We start our ventilation systems one hour prior to each scheduled event and end it at the scheduled closing of
each event.
If you require additional ventilation during move-in or move-out, you must request it and you will be billed at
prevailing rates.
Frequently Asked Questions
When does the Greater Columbus Convention Center open and close each day?
Our schedule is dictated by the events we have in the building each day. Our building typically is open for business by 6
a.m. each day. The building is locked each day after the close of the last event. Should you need access after regular
business hours, please let your Event Manager know. He/she can make special arrangements for you through our Public
Safety Department.
The GCCC Sales and Administration Offices are open Monday through Friday, 8 a.m. to 5 p.m. These offices are closed on:
New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after
Thanksgiving, Christmas Eve, Christmas and New Year’s Eve.
What is and how do I set up a Pre-Con or Post-Con Meeting?
Communication is one of the most important aspects to any event. We recommend a pre-convention meeting
(pre-con). Your Event Manager will offer to host your pre-con meeting to help you understand and meet all of the
departments involved with your meeting. Usually this meeting will take place within two weeks of your start date,
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