Greater Columbus Convention Center Event Planning Guide - Page 7

For Internet service, depending on where you are in the facility, you will see one or both of the following SSIDs (network
names). Although you may see both Exhibitor and Instant Internet, they are not actually supported in all areas. These
networks are supported only in the areas designated below. Choose the option which best suits your location and
• Open your browser (Internet Explorer, Firefox, Safari or other standard browser). You should see a page resembling the
graphic shown.*
• If this is your initial purchase, enter your username (email address) and password in the area shown on the left and click
BUY NOW. Follow additional prompts to complete your purchase or log-in. Refer to service options and limitations shown
to the right.
• If you have already created an account and are returning for an additional session, click LOGIN.
*If you do not see the above screenshot when you open your browser, please refresh your browser. If you still do not see
this page you may need to manually select the SSID (network name) by following your computer’s procedure for viewing
and selecting a wireless network. The Smart City SSIDs to look for are “Exhibitor Internet” or “Instant Internet.”
For questions regarding wireless services or any of the other wired Internet and telephone services, please call Smart City
at 888-446-6911 or visit us online at
Exhibitor Services
Exhibitor Services will coordinate the set up and billing for your electrical, telephone, gas, water, compressed air and
rigging services. If your event requires any of these services, please submit your order in writing to your Event Manager
and he/she will relay that information to the Exhibitor Services Department. If you have exhibitors that are responsible for
their own utilities, they will place their orders directly to our Exhibitor Services Department using our online order form at
At the conclusion of your event, you will receive a bill from our Finance Department. This bill will reflect any outstanding
payments and additional charges that have been ordered for your event. Our Finance Department also can arrange event
settlements onsite at the conclusion of your event.
Guest Services Ambassadors
As Certified Tourism Ambassadors (CTAs), our friendly Guest Services ambassadors have enhanced customer-service skills
and provide a wealth of information regarding our city’s history, attractions and amenities. Guest Services Ambassadors
staff our many Guest Services zones throughout the facility and can assist show management and their attendees with
information about in-house and area events, transportation, restaurants and hotels. Guest Services Ambassadors are also
available to assist with event performing functions such as greeting, ticketing and room monitoring.
Guest Services Centers
Our facility has two on-site Guest Services Centers offering a variety of services such as photocopying, faxing,
outbound shipping through USPS Priority Mail, sale of business supplies, motorized scooter rentals and more.
The main Guest Services Center is located on the first floor by the South Café & Marketplace. The second location
is in the main concourse by meeting room A-120. Both locations are open to accommodate event needs.
Our Operations Department is responsible for housekeeping and room setups. They will clean your space prior to your
arrival and will provide continuous cleaning during your event hours of our public areas, including the concourse,
restrooms and trade show floor (if applicable) and set the tables, chairs, risers, and other equipment according to the
approved specifications that you have given your Event Manager. The team moves the meeting room air walls into
specified places and arranges changeover requirements. Some services may involve a labor charge, so please ask your
Event Manager about changeover fees. All areas should be left in the same condition as when you took possession. At the
conclusion of each day, they will refresh public areas and meeting rooms. Please inform your Event Manager about special
cleaning schedules or restricted housekeeping areas.
Our Parking Department maintains five separate onsite parking areas consisting of approximately 4,000 parking spaces.
Our parking facilities are:
Goodale Garage (800 spaces)
o 80 East Goodale Street
Vine Street Garage (1,800 spaces)


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