2024 Customer Loyalty Program - Manual / Resource - Page 2
2020 Dealer Program
Customer Service Guarantee
3-RING POLICY
We promise that a friendly, knowledgeable individual that can help you will answer in three rings or less.
100% ORDER ACCURACY
We guarantee our invoice will match your order and the pricing will be accurate every time.
FREE DELIVERY
We will deliver to your shop or job site absolutely free within a 25 mile radius of our store.
SAME DAY DELIVERY
Get your order to us by 10:00 am and we’ll deliver within a 25 mile radius of our store that same day. Specific
time deliveries require scheduling 24 hours in advance.
TOP 100 ITEMS IN STOCK
We promise to have on hand the top 100 most popular service items in stock.
AFTER HOURS SERVICE
We want to help you. Simply call our after-hours hot line any time day or night, weekends and holidays, and
one of our friendly Customer Service people will open the store for you. (service fee may apply)
QUALITY SERVICE STAFF
Geary Pacific Supply strives to hire, train and retain the most knowledgeable, friendly and helpful staff in the
industry.
INTEGRITY
We guarantee that we will always tell you the truth and our decisions will always be fair for all concerned. We
value your business as much as we do our own, when you work with us, you’re part of our family and we
always take care of family.
SERVICE GUARANTEE
If for any reason you are dissatisfied with our service, please call one of our Senior Staff at (800) 444-3279
immediately and let them know.
• Layne Miller, CEO - ext. 1004
• Suzanne Miller, Vice President - ext. 1024
• Brian McGee, Vice President, Customer Credit - ext. 1002
TRAINING & SUPPORT
We’re serious about helping you grow your business and making more money.
We offer training opportunities throughout the year that you can attend or we can
bring the training to your place. Simply let us know what you need help with and
we’ll customize our training to fit your needs.
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Geary Pacific Supply | 1360 N Hancock Street | Anaheim, CA 92807
Phone: 714-279-2950 | 800-444-3279 | Fax: 714-279-2940 | www.gearypacific.com