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Ordering Information |1-800-232-6064
24 hour Order Line
By Phone: Call us toll-free, 24 hours a day, 7 days a week. 1-800-232-6064
Online: Visit our safe, secure, website at www.kenetrek.com. There you will find easy ordering and expanded
product information, e-mail order confirmations, and late-breaking specials and close-outs. While you’re there, be
sure to sign up for Kenetrek’s E-News to receive occasional new product announcements and special sale offers
to newsletter members only.
By Fax or Mail: If you wish to place an order by fax or mail, we encourage you to use an order form so that
we may complete your order quickly. Print the Order Form located at www.kenetrek.com in the Customer Service
section.
• Mailing address: Kenetrek Boots, 96 Northstar Lane, Bozeman MT 59718
• Fax Number: 406-585-5548
Backorders: We make every effort to keep all of the items we carry in stock and available, but occasionally
we are temporarily out of stock. When this occurs we will notify you with the expected delivery date. We will not
cancel your order unless you notify us to do so.
Shipping Times: In-stock orders are processed and shipped within 2 to 3 business days.
All times listed are
business days and do not include weekends or holidays.
• Standard – Ground UPS transit times are 4-7 business days within the continental US. Orders shipping
to Alaska and Hawaii will ship USPS Priority Mail and incur additional shipping charges.
• Rush – UPS 2nd Day Air or Priority Express are available for an additional $45. For overnight orders
please contact Customer Service for charges and delivery times.
• Canada Orders: Contact our Canadian Distribution Center at 250-962-5000 or visit their website at
www.kenetrek.ca to place your order.
• FREE Surface Shipping – We occasionally offer free surface shipping in the US for orders over $100.
Some exclusions may apply.
Customer Service |1-855-585-3040
We’re here to help!
Mon-Fri 9am-5pm MST
Our Customer Service team will be happy to assist you with any questions you have on products, order status,
shipping information or retail locations near you. You can also e-mail us at office@kenetrek.com.
How do I exchange my order?
If you need a different size, please visit www.kenetrek.com or call 855-585-3040 to place a new order. Then return
your original purchase for a refund.
How do I return my order for a refund?
Please visit our website www.kenetrek.com for instructions on how to ship your return with a pre-printed packing
slip and UPS Ground label. A $12 return shipping fee will be deducted from your refund ($25 for AK/HI). If you prefer
to use a different carrier, enclose the packing slip you received in your shipment and circle the items to be refunded.
Place packing slip inside the return carton. Ship to: Attention Returns Dept, Kenetrek Boots, 96 Northstar Lane,
Bozeman, MT, 59718. Questions? Call Customer Service at 1-855-585-3040
Kenetrek Product Warranty
Our products are warrantied to be free of manufacturing defects. If any Kenetrek product fails due to
defective materials or poor workmanship within 12 months from the date of purchase and before the soles
are worn 75%, they will be repaired or replaced by Kenetrek. Damage caused by improper care, alterations,
accidents, or natural wear and tear are not covered. Send your defective or damaged products to Kenetrek
for evaluation. If Kenetrek deems your product defective we will repair or replace it at our expense.
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