SLCNA Report February 2020 - Report - Page 17
1. Have you had difficulty accessing health care services in the past year?
• Several participants voiced that they have had trouble finding a new primary care physician after
their physician retired or switched to concierge medicine.
• Getting an appointment with a specialist takes a long time. Those mentioned in particular were
dermatology, rheumatology, ENTs, and multiple sclerosis specialist.
• Some responded they’ve had issues registering and getting appointments online. Also mentioned
was getting through to the doctor’s office to get an appointment and go through all of the menus is
sometimes difficult, due to hearing and, potentially, comprehension.
• Transportation to doctor appointments was mentioned as a challenge, along with the lack of
convenient and reliable choices for public transportation. Some also mentioned concern or
skepticism of ride share services like Uber and Lyft. Additionally, parking was a barrier, particularly
in downtown Harrisburg.
• Communication between hospitals and health systems is poor. Medical records do not follow the
patient, and doctors will not go to specific hospitals.
• Need an increase in social security to match the cost of living to help cover the cost of medical care.
• Someone stated concierge medicine is too costly.
• A respondent stated that use of their emergency call systems are not consistent – didn’t work so
they had to call 911.
2. Do you feel you have a good understanding of the services available to maintain your physical
and mental health?
• Respondents shared mostly positive feedback to this question. Several offered tips and suggestions
on obtaining information on available services, including:
-Getting information online
-Talking with your primary care physician
-Contacting your local Area Agency on Aging
-Contacting the Veteran’s Administration
-Materials available at local senior centers
-Church groups
-Online/neighborhood bulletin boards
-Senior Pages in the back of the newspaper
• Some specific challenges shared, included:
-Trouble finding a COPD/pulmonary support services
-Counseling services for mental health
-Finding affordable and trustworthy handyman services and housekeepers
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