NEW Water - Collaboration & Innovation

NEW Water Annual Report 2017 - Page 7

NEW Water - Collaboration & Innovation Beyond Compliance:


& Innovation

Efficiencies in IT. With trends to integrate wastewater process control and

automation systems with enterprise resource planning (business software

systems), and the need for data sharing across IT platforms, cybersecurity is an

ever growing concern. To mitigate risk, IT staff have implemented cyber defense

systems at multiple levels, as well as efficiencies for intrusion prevention, virus

detection, data backup and disaster recovery.

Sustainable service. An initiative in the Field Services Department provided a

backup solution to potential power outages ensuring uninterrupted service to a

Lift Station serving more than 2,500 households in the community.

A Lean approach. Many staff are trained in Lean, a systemic method to streamline

work processes for greater efficiencies and cost savings. Through a Lean

project, staff tackled the wastewater sampling process, which is used for permit

compliance, and customer billing. This resulted in an estimated savings of 30%

of staff time as well as a 30% cost reduction.

Collaborating for the community. In 2017, NEW Water needed to do some

underground work on sewer pipes (interceptors) in the same vicinity that the

City of De Pere needed to do work. Rather than working separately, NEW Water

teamed up with the City. Due to economy of scale, the overall cost was less to the

community, the projects were streamlined, and traffic disruptions were lessened.

“By doing this together, we were able to minimize the impact to property owners

in the area,” said Lisa Sarau, NEW Water Staff Engineer.


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