2020OWLeeCatalog-Email - Page 139



LIMITED RETAIL WARRANTY
Frame OW Lee offers a twenty (20) year limited structural warranty
on frames under normal use. OW Lee will, at factory option, repair
or replace any OW Lee frame that has failed structurally during the
warranty period from the date of purchase. To retain the warranty,
regular care and maintenance is required.
Finish OW Lee offers a five (5) year limited warranty for frames
against blistering, peeling, or fading of the frame finish under
normal use. OW Lee will, at factory option, refinish or replace your
OW Lee frame if the above occurs during the warranty period from
the date of purchase. Occasional rust seepage from crevices and
hidden unfinished surfaces inherent in some ornate wrought iron
designs is considered a care and maintenance function and is not
considered a finish failure. To retain the warranty, regular care and
maintenance is required. More frequent care & maintenance is
required in coastal areas. Extra care and maintenance are required
of any sort of metal furniture that is placed on the coast close to
the salt water air. Remove salt buildup by rinsing furniture weekly
and drying it with a soft cloth. Harsh cleaners should be avoided,
however a gentle mild soap with water can be applied if needed.
Cushions OW Lee offers a five (5) year limited warranty on the
craftsmanship and construction of the cushion, a five (5) year
limited warranty on Sytex material and a two (2) year limited
warranty on Flex Comfort™ under normal use. This warranty
includes any fading or discoloration of the fabric. Fabrics are
constructed of various types of yarns and various numbers of
yarns in the warp and fill. Such variations in construction result
in variations in sag and sag recovery. SUCH VARIATIONS IN SAG
AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS
WARRANTY. C.O.M. fabrics are not covered under this warranty.
OW Lee will, at factory option, repair or replace your OW Lee
cushions if determined defective as listed above within the
warranty period from the date of purchase. To retain the warranty,
regular care and maintenance is required.
Porcelain Tops OW Lee offers a five (5) year limited warranty
on workmanship and structural integrity of porcelain tops under
normal use. Samples displayed or provided to customers are
a representation of that series color and are not expressed or
implied to be identical. Porcelain tiles are manufactured to
mimic natural stone. Some uneveness in the table top surface is
considered normal. Due to the way in which the Rio glass accent
tiles are manufactured, the appearance of imperfections such as
air bubbles or hair-line cracks may occur but will not compromise
the integrity of the top. These imperfections are not considered a
failure and is not covered under warranty. OW Lee will, at factory
option, repair or replace any top found to be defective during the
warranty period from the date of purchase. To retain the warranty,
regular care and maintenance is required.
Hammered Copper Tops/Pillars OW Lee offers a two (2) year
limited warranty on the workmanship and structural integrity of
hammered copper tops and pillars under normal use. Samples
displayed or provided to customers are a representation of that
series color and are not expressed or implied to be identical. The
appearance of imperfections may occur but will not compromise
the integrity of the top. These imperfections are inherent to
the natural copper material, not considered a failure and is not
covered under warranty. OW Lee will, at factory option, repair or
replace any top or pillar found to be defective during this warranty
period from the date of purchase. To retain the warranty, regular
care and maintenance is required.
Cast Metal Tops OW Lee offers a five (5) year limited structural
warranty on its cast metal tops under normal use. OW Lee will, at
factory option, repair or replace any tabletop found to be defective
during this warranty period from the date of purchase. To retain
the warranty, regular care and maintenance is required.
Fire Pit Component Parts OW Lee offers a two (2) year limited
warranty on fire pit burner components under normal use. OW
Lee will, at factory option, repair or replace any outdoor fire pit
burner found to be defective during this warranty period from
the date of purchase. To retain the warranty, regular care and
maintenance is required.
Other Component Parts OW Lee offers a two (2) year limited
warranty on purchased component parts such as glides, fabric
covers, umbrella bases, bolts, wheels, 13’ cantilever and 9’ market
umbrella frames, swivel bases, etc. that fail due to a manufacturers
defect under normal use. To retain the warranty, regular care and
maintenance is required.
This limited warranty does not apply to any damage caused
by shipping, accidents, staining, natural weathering, misuse,
alterations or repairs. No other person is authorized to assume
liability on behalf of OW Lee, and in no event shall OW Lee be
liable for any contributory or subsequent damage related to the
merchandise purchased from OW Lee.
Items Not Covered Under Warranty (Residential)
• Any failure caused by unreasonable use or abuse.
• Rust seepage or bleeding from crevices or hidden, non-finished
surfaces inherent in some ornate wrought iron designs.
• Rusting and/or oxidation of frames resulting from exposed
metals that have been scratched, chipped or not maintained as
outlined in the care and maintenance instructions.
• Natural fading or discoloration of fabrics beyond warrant
period.
• C.O.M. fabrics (customer’s own material).
• Normal fading of frame finish.
• Accidental damage (including fire, wind or other acts of God).
• Permanent stains caused by lotions, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found
in regional water supplies.
• Table/hearth tops or bases installed and/or used with other
manufacturer’s table bases, table, or hearth top, or incorrect
installation of the base to the table top and fire media.
• Furniture used for commercial or institutional use. (See
Commercial Warranty at owlee.com.)
• Items that are repaired, refinished or otherwise modified by
any person or entity other than OW Lee.
Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY
REQUIRED TO RETAIN YOUR WARRANTY. Please visit www.
owlee.com/customer-care/ for care & maintenance instructions.
OW Lee reserves the right to modify specifications as may be
necessary. Please contact the factory to confirm specifications.
½” tolerances are considered within spec.
Return of Furniture PRIOR AUTHORIZATION from the factory
or factory representative is required. You must be the original
purchaser and be able to provide proof of purchase when you
make a claim. To submit a warranty claim, contact the dealer
where you purchased your furniture. If you are not sure how to
contact the dealer, contact our warranty department at (800) 7769533, via fax: (909) 947-6614 and/or via email at owleera@gmail.
com.
If the complaint is covered by warranty and the furniture
returned within 24 months from the date of purchase, OW Lee
will arrange for freight pick-up and pay the surface freight from
the dealer location to the factory. The consumer is responsible for
freight charges to and from the factory if beyond the timeframe
stated above. Return furniture must be boxed for freight pick up.
Furniture must have been used only for residential use as defined
in the original purchase order.
Except as expressly provided herein, OW Lee makes no warranties,
whether express or implied including, but not limited to, warranties
of merchantability and fitness for a particular purpose. OW Lee’s
limited warranty claims may only be processed directly through
OW Lee by the dealer who made the sale of the merchandise.
In the event the furniture style, frame finish, fabric or
table top has been discontinued, OW Lee will replace the
product with a similar item currently offered by OW Lee.
137

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