2023OWLeeCatalog Digital 2 - Flipbook - Page 47
LIMITED RETAIL WARRANTY
Frame OW Lee offers a twenty (20) year limited structural warranty on
frames under normal use. OW Lee will, at factory option, repair or replace
any OW Lee frame that has failed structurally during the warranty period
from the date of purchase. To retain the warranty, regular care and maintenance is required.
Finish OW Lee offers a five (5) year limited warranty for frames against
blistering, peeling, or fading of the frame finish under normal use. OW
Lee will, at factory option, refinish or replace your OW Lee frame if the
above occurs during the warranty period from the date of purchase.
Occasional rust seepage from crevices and hidden unfinished surfaces
inherent in some ornate wrought iron designs is considered a care and
maintenance function and is not considered a finish failure. To retain the
warranty, regular care and maintenance is required. More frequent care
& maintenance is required in coastal areas. Extra care and maintenance
are required of any sort of metal furniture that is placed on the coast
close to the salt water air. Remove salt buildup by rinsing furniture weekly
and drying it with a soft cloth. Harsh cleaners should be avoided, however
a gentle mild soap with water can be applied if needed.
*Important Notice: Velvet White finish is excluded from finish warranty
on wrought iron and steel frames.
Cushions OW Lee offers a five (5) year limited warranty on the crafts-
manship and construction of the cushion, sling and padded sling seat,
and Sytex material under normal use. This warranty includes any fading
or discoloration of the fabric. Fabrics are constructed of various types of
yarns and various numbers of yarns in the warp and fill. Such variations
in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM
THIS WARRANTY. C.O.M. fabrics are not covered under this warranty.
OW Lee will, at factory option, repair or replace your OW Lee cushions if
determined defective as listed above within the warranty period from the
date of purchase. To retain the warranty, regular care and maintenance is
required. Never use a power washer or submerge in water to clean.
Porcelain Tops OW Lee offers a five (5) year limited warranty on
workmanship and structural integrity of porcelain tops under normal use.
Samples displayed or provided to customers are a representation of that
series color and are not expressed or implied to be identical. Porcelain
tiles are manufactured to mimic natural stone. Some unevenness in the
table top surface is considered normal. OW Lee will, at factory option,
repair or replace any top found to be defective during the warranty
period from the date of purchase. To retain the warranty, regular care and
maintenance is required.
Fire Pit Component Parts OW Lee offers a two (2) year limited war-
ranty on fire pit burner components under normal use. OW Lee will, at
factory option, repair or replace any outdoor fire pit burner found to be
defective during this warranty period from the date of purchase. To retain
the warranty, regular care and maintenance is required.
Other Component Parts OW Lee offers a two (2) year limited warranty on purchased component parts such as glides, fabric covers, bolts,
wheels, 13’ cantilever and swivel bases, etc. that fail due to a manufacturers defect under normal use. To retain the warranty, regular care
and maintenance is required. This limited warranty does not apply to
any damage caused by shipping, accidents, staining, natural weathering,
misuse, alterations or repairs. No other person is authorized to assume
liability on behalf of OW Lee, and in no event shall OW Lee be liable for
any contributory or subsequent damage related to the merchandise
purchased from OW Lee.
Items Not Covered Under Warranty (Residential)
• Any failure caused by unreasonable use or abuse.
• Rust seepage or bleeding from crevices or hidden, non-finished
surfaces inherent in some ornate wrought iron designs.
• Rusting and/or oxidation of frames resulting from exposed metals that
have been scratched, chipped or not maintained as outlined in the care
and maintenance instructions.
• Natural fading or discoloration of fabrics beyond warrant period.
• C.O.M. fabrics (customer’s own material).
• Normal fading of frame finish.
• Accidental damage (including fire, wind or other acts of God).
• Permanent stains caused by lotions, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
• Table/hearth tops or bases installed and/or used with other
manufacturer’s table bases, table, or hearth top, or incorrect installation
of the base to the table top and fire media.
• Furniture used for commercial or institutional use. (See Commercial
Warranty at owlee.com.)
• Items that are repaired, refinished or otherwise modified by any
person or entity other than OW Lee.
Freight Storage Fees
Any orders, commercial or retail stored at our factory due to customer
delay is subject to a freight storage fee at our discretion.
Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY
REQUIRED TO RETAIN YOUR WARRANTY. Please visit
www.owlee.com/customer-care/ for care & maintenance instructions.
OW Lee reserves the right to modify specifications as may be necessary.
Please contact the factory to confirm specifications. ½” tolerances are
considered within spec.
Return of Furniture PRIOR AUTHORIZATION from the factory or factory
representative i s required. You must b e t he o riginal purchaser a nd be
able to provide proof of purchase when you make a claim. To submit a
warranty claim, contact the dealer where you purchased your furniture.
If you are not sure how to contact the dealer, contact our
warranty department at (800) 776-9533, via fax: (909) 947-6614 and/or
via email at owleera@gmail.com. If the complaint is covered by
warranty and the furniture returned within 24 months from the date of
purchase, OW Lee will arrange for freight pick-up and pay the surface
freight from the dealer location to the factory. The consumer is
responsible for freight charges to and from the factory if beyond the
timeframe stated above. Return furniture must be boxed for freight pick
up. Furniture must have been used only for residential use as defined
in the original purchase order. Except as expressly provided herein, OW
Lee makes no warranties, whether express or implied including, but not
limited to, warranties of merchantability and fitness for a p articular pu
rpose. OW Lee’s limited warranty claims may only be processed directly
through OW Lee by the dealer who made the sale of the merchandise.
In the event the furniture style, frame finish, fabric or table top has
been discontinued, OW Lee will replace the product with a similar item
currently offered by OW Lee.
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