2019 Packaging Catalog - Page 108



General Info
ORDERING INFORMATION
ORDERING INFORMATION
All orders must be received in writing via email or fax. Phone orders cannot be accepted.
For accurate service, please include the following on your purchase order:

• Item number, style, color, quantity and pricing
• Requested in-hands date (if applicable)

• Imprint color, size and position
• Ship to address and method
Artwork sent must reference your purchase order number. Unless otherwise noted the imprint will be centered within the
printable area of the bag; due to bag construction this printable area may not be the exact center of the bag.
ACKNOWLEDGEMENTS
Every custom printed order is acknowledged in writing. Please review this acknowledgement carefully and contact us immediately with discrepancies. If acknowledgement is not received within two days, please call to verify. Any changes made after
order acknowledgement must be confirmed in writing and may incur additional charges and/or production time.
PRODUCTION TIME
Production scheduling begins ONLY after receipt of FINAL approval of your artwork and credit terms. Production time does not
include delivery time.
- New in-stock short run orders are imprinted in 10 to 14 business days after final artwork approval.
- Exact repeat in-stock short run orders are imprinted in 5 business days.
- Color Magic orders and reorders are available in 10 to 14 business days after final artwork approval.
- Unimprinted orders will ship 24-48 hours.
Due to potential seasonal rush, production schedules may vary. Merchandise manufactured must be accepted.
RUSH SERVICES (In-Stock, Short-Run Orders)
- 7 business days after final artwork approval -$52.00 rush charge.
- 5 business days after final artwork approval -$64.00 rush charge.
- 3 business days after final artwork approval -$96.00 rush charge.
Note: During peak seasons, We may not be able to accept rush requests due to production capacity. You will be notified within 4
business hours if we can not fulfill your rush request.
PAYMENT/CREDIT POLICY
For new accounts, a new customer application must accompany your order. All new customers are pre-paid. Orders will not
ship without credit approval or pre-payment. We accept Visa, MasterCard and Discover. Deposit may also be required on large
quantity import products, whether or not dates are maintained.
SHIPPING
F.O.B. POINT FOR DOMESTIC ORDERS (BASED ON SHIP-TO LOCATION):
F.O.B. Brea, CA, 92821: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming.
F.O.B. Portland, TN, 37148: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky,
Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey,
New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee,
Texas, Vermont, Virginia, West Virginia and Wisconsin.
OVERSEAS ORDERS: F.O.B. Brea, CA, 92821.
METHOD OF SHIPPING: UPS Ground or Common Carrier.
For better service, please specify in-hands date deadline and requested shipping method on purchase order. As it is common for
us to ship early, we reserve the right to determine the appropriate shipping method to meet your deadline.
SHIPPING WEIGHT: Weights listed in our catalog are approximate weight per box. We cannot be responsible for differences in
actual freight versus quoted freight charges.
SPECIAL FREIGHT FEES: Inside delivery, residential, redelivery, COD, international, Alaska, Hawaii and Puerto Rico incur
additional shipping fees. We reserve the right to submit supplemental invoices after the original invoice has been issued. Freight
and duty must be charged on your freight account.
DROP/SPLIT SHIPMENTS: $10.00 per destination on shipments going to more than one location. Drop shipments may not be
available on all items. Maximum 10 locations. For 10+ locations, please call for quote.
RE-BOXING: $7.50 per box, not available on all items.
SPECIAL PACKAGING, TAGGING, INSERTS: Call for quote.
CHANGES AND CANCELLATIONS
All changes must be in writing via e-mail or fax. Any changes in shipping must be made 5 days prior to ship date.
All cancellations must be e-mailed or faxed. All cancellations requested after order acknowledgement will incur minimum
$20.00, plus charges for the work completed at the time of cancellation, including artwork, set-up, plates, material and labor
costs. Artwork review time incurred on custom products will incur a graphic charge.
RETURNS AND CLAIMS
Only unimprinted bags may be returned for credit. We must be notified within 30 days. Please contact us for a Return Merchandise Authorization number. A 20% restocking fee applies as well as all original freight and return freight charges.
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