RBI Fretted Instruments & Accessories Catalog - Flipbook - Page 46
Terms and Conditions
Net 30 with approved credit. Customers without open account credit terms may pay with
Mastercard, Visa, Discover, or company check in advance of shipment. All prices are FOB Fort
Worth, TX. 2% interest per month or maximum allowable by law on all invoices not paid within 30
Payment can be made by check in advance or by credit card. Discover, MasterCard and Visa
credit cards are honored.
RBI can ship via most small package delivery companies and the US Postal Service. If you
request delivery by a particular delivery company, your cost may be higher than our standard
rates. APO/FPO and oversized items as indicated in our catalog require additional shipping
charges. Some very large orders require motor freight.
Oversized items are identified by product number throughout the catalog. Shipping cost is higher
for these items.
SHIPPING DAMAGE OR SHORTAGES:
RBI packages and ships product in a manner that will protect it from most damage during
shipping. Shipments leave our warehouse in good condition, and RBI cannot be held responsible
for damages caused by the carrier. Inspect your shipment immediately upon receipt and report
any damages either outward or concealed to the driver and contact your RBI customer service
representative for further assistance. Please report any shortages to RBI customer serivce within
5 business days of the receipt of the shipment. RBI cannot be held responsible for shortages
reported after 5 business days.
Copyright Merchandise Return Policy
Any copyright material purchased from RBI Music, LLC can be returned within 30 days of receipt
of shipment. These items must be unopened and still in the plastic wrap.
RBI Music CANNOT accept returns of items purchased from third party merchants.
*All returns are subject to RBI management and must have an associated RMA number.