Take Flight - Flipbook - Page 12
5. Post-flight Follow-up
Even after the flight has concluded and the Cardholders have left the FBO,
Sentient’s work isn’t done. Based on contact preferences, the Cardholder
may receive an email to rate his or her satisfaction with the flight. The
crew, FBO and team at Sentient all communicate and discuss the flight’s
outcome. The Executive Team, including Mr. Collins, is notified 24/7 of
the flight and its reviews. “I receive emails at all hours of the day and
night confirming successful trips,” explains Mr. Collins.
After reviewing all comments, recommendations and data, the historian
adds any new preferences the client had for the flight to the database, so
Sentient can ensure the experience for the next flight is just as excellent,
if not better. “We all take part in providing the client with the very best
service,” states Mr. Conzatti, Director of Flight Planning at Sentient.
“Any time we can make an even better experience the next time, we’ve
succeeded.”
Sentient has sought to create a fully integrated approach to the Cardholder
experience, one that anticipates needs and delivers beyond expectations.
Mr. Collins says, “We believe our customers feel the difference. They
appreciate the consistency and exactitude of the experience, and most
of all, they know their Sentient Team cares and is there for them.”
TAKE FLIGHT
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