PatientInfoGuide - Flipbook - Page 13
the care of any animal on the premises. All
animals on-site must have a designated handler.
logging in to the Hospital Patient Portal on our
website: svhealthcare.org.
Mail and Flowers
Professional Fees
Your friends and family should use the following
address when sending you mail or flowers:
(Your first and last name)
(Your room number)
Southwestern Vermont Medical Center
100 Hospital Drive
Bennington, VT 05201
Your hospital bill does not include charges
for the services of your doctor, surgeon,
or any consulting specialists, such as the
anesthesiologist who attended to you during
surgery or the radiologist who interpreted
your x-rays. These doctors will submit separate
charges to you and/or your insurance carrier.
Visitor/Patient Parking
Medicare
Specific parking areas have been designated for
our patients and visitors. Please follow posted
signs to the appropriate parking areas.
If you are admitted to SVMC under Medicare, you
were asked to show your Medicare identification
card upon arrival. We ask that patients covered by
Medicare be responsible for all deductibles as well
as any items that are not covered by Medicare.
Information Desk
The SVMC Information Desk is located in the
main entrance. The desk is staffed by volunteers
who are trained to assist visitors to the Medical
Center.
Your Telephone Number
Your family and friends can call Patient
Information at 802-442-6361 to learn your
bedside telephone number.
Understanding Your Hospital
Bill and Insurance
Your Hospital Bill
SVMC charges a daily rate for hospitalization,
which includes nursing care, meals, housekeeping
services, linens, medical records, maintenance,
and so on. We also charge for supplies and
services that are not part of the daily rate,
including things like medications, special
equipment, laboratory tests, surgery, etc. If you
are covered by health insurance, SVMC will
submit a claim directly to your insurance
carrier. Most insurance plans cover hospitalization;
however, some do not cover an entire hospital
stay or some treatments or procedures.
Hospital charges can be viewed online by
PATIENT INFORMATION GUIDE
Insurance Coverage
You were asked to show your current insurance
identification card at the time of your admission
to the hospital. You were also asked to give
permission for your insurance company to pay
us directly for your care. If you are a member of
a managed care plan and you have been admitted
for an elective procedure, you probably had to
obtain prior authorization from your primary
care physician or insurer prior to being
admitted. If you were admitted due to an
emergency or urgent situation, you are probably
required to notify your primary care doctor as
soon as possible in order for your insurer to
cover your care. If needed, we can assist you in
making these contacts. Depending upon your
coverage, you may also be responsible for
a co-payment at the time of service.
Financial Assistance
SVMC understands that health care is
expensive and that paying for it can be a
serious financial burden. Therefore, SVMC
has a financial assistance program available for
patients. If you would like more information,
please contact Social Services at 802-447-5079
or a patient financial advisor at 802-447-4083.
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