PatientInfoGuide - Flipbook - Page 3
Contents
Inpatient Accommodations
Patient-Centered Model
of Care...................................4
Your Hospital Bed...................4
How to Call Your Nurse.........4
Room Temperature.................4
Telephones................................4
To Place Calls...........................4
Television..................................4
For Your Convenience
Mail...........................................5
Flowers......................................5
Balloons....................................5
Interpreter Services.................5
For the Hard of Hearing ........5
Internet.....................................5
The Patient Portal....................5
Setting Up Your Portal
Account.................................5
Serving Your Nutritional
Needs
The Menu............................. 5-6
Meal Times...............................6
Special Diets.............................6
Snacks........................................6
Vending Machines...................6
To Contact Us..........................6
The People You Will Meet
Medical Staff............................7
Nursing Staff............................7
Clinical Devices.......................7
Nursing and Healthcare
Students............................ 6-7
Health Resource Management...7
Social Services..........................7
Housekeeping...........................7
Volunteers.................................7
PATIENT INFORMATION GUIDE
Important Services You
May Need
Rehabilitation Services..........7
Pain Management Services... 7-8
Diagnostic Imaging
Services.................................8
Cardiopulmonary Services... 8-9
Spiritual Support Services......9
Pharmacy..................................9
Medical Records......................9
TeleMedicine Services......... 8-9
Patient Safety
Patient Safety............................9
Condition H.............................9
Speak Up...................................9
SVMC Care Partner
Program................................9
Preventing Falls.......................9
ID Band..................................10
Smoking..................................10
Drugs/Alcohol.......................10
Oxygen....................................10
Medications............................10
Preventing Infection.............10
Electrical Appliances.............10
Patient Belongings and
Valuables.......................10-11
Use of Restraints....................11
Reporting Abuse or
Neglect................................11
Confidentiality.......................11
Cell Phones.............................11
Fire Safety...............................12
For Your Family, Friends,
and Visitors
Staying Overnight.................12
Service Dog and
Pet Visitation................12-13
Mail and Flowers...................13
Visitor/Patient Parking.........13
Waiting Areas.........................13
Patient Condition Inquiries...13
Your Telephone Number.......13
Understanding Your
Hospital Bill and Insurance
Your Hospital Bill..................13
Professional Fees....................13
Medicare.................................13
Insurance Coverage...............13
Financial Assistance..............13
Your Part as a Patient
Your Rights as a Patient....14-16
Your Responsibilities
as a Patient.........................16
Patient Advocacy Program...16
Compliance............................16
Patient Surveys.......................16
It’s Your Decision
Ethics.................................16-17
Advance Directives...............17
Organ Donation....................17
Hospice Services in
Our Area.............................17
Returning Home
Discharge Planning...............17
Discharge Day........................18
Discharge Instructions..........18
Supporting Your Hospital....18
Our Visiting Policy................12
SVMC Safety Program.........12
Children Visitors...................12
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