PatientInfoGuide - Flipbook - Page 4
Inpatient Accommodations
Patient-Centered Model of Care
In our continuing efforts to enhance the
experience and outcomes of our patients,
SVMC providers and staff have established
a Patient-Centered Model of Care. This model
is designed to promote your safety and privacy
while enhancing collaboration among team
members caring for you or your loved one, so
that we can deliver the highest quality of care.
One aspect of this Patient-Centered Model of
Care is a new approach to how patients are
assigned to rooms in the hospital. Rather than
moving patients and their families multiple times
during a hospitalization, we enable patients to
stay in one location from the time of their
admission until they are discharged. Using this
approach, our goal is to provide every patient with
a private room. The services and levels of care
SVMC provides are not changing. We will continue
to provide you with the high level of care that
you’ve come to expect, whether in intensive
care, general medical care, or surgical care.
of your bed or the one located on your television
remote control. Pressing either button will activate
a light and buzzer at the nurses’ station and one
outside your room. The nurse will either come to
your room or speak with you via an intercom
system. An emergency call button is located in
your bathroom and can be activated via a pull cord.
Room Temperature
Air temperature is centrally monitored and
controlled for all patient rooms. We make every
effort to ensure that patients, staff, and visitors are
comfortable. We urge you to let your nurse know if
the temperature in your room is not pleasing to you.
Telephones
Telephones are located in all medical-surgical and
maternity rooms. Local telephone service is
available to you compliments of the Medical
Center. You may also make long-distance calls,
as long as you reverse the charges for the calls or
charge them to a credit card, calling card, or your
home phone number. Patients may receive incoming
calls between the hours of 7 a.m. and 10 p.m.
To Place Calls:
It is our pleasure and privilege to provide you
and your loved one with exceptional care and
comfort. Thank you for making Southwestern
Vermont Medical Center your hospital of choice.
• Within the Medical Center, dial the 4-digit
extension
• Within the local calling area, dial 9 and the
telephone number
Your Hospital Bed
Outside the local calling area, dial 9 + 1 + 800225-5288 to connect with AT&T or dial 9 +
your calling card provider.
Your hospital bed can be adjusted to meet your
specific medical needs and comfort. It is
electronically operated, and your nurse will show
you how to work the bedside controls. Your bed
has rails that can be raised and lowered for your
protection. They may be kept raised when you
are sleeping or groggy from surgery or medication.
To prevent accidental falls and injury, the beds
also have electronic alarms, which notify the
staff when you attempt to get out of bed.
How to Call Your Nurse
You may contact your nurse from your bedside
by using the call button located in the side railing
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Television
Televisions are located in most patient rooms. We
provide basic television service free of charge. You
can change channels and control the volume
from your bedside. In consideration of other
patients, we request that television volume be
kept to a minimum and that you turn off your
set by 11:30 p.m., unless you are staying in
a private room or you do not have a roommate.
The C.A.R.E. channel provides beautiful imagery
and soothing instrumental music to help patients
rest comfortably, feel less pain, and sleep better.
SOUTHWESTERN VERMONT MEDICAL CENTER