2018 Annual Report - Page 5



PROGRAM PERFORMANCE
As a client-centered trauma-informed program, we are constantly improving and expanding to meet the
needs of our residents.
Our primary measure of success is the resident’s active engagement towards their own recovery and
wellness. We aim to exit individuals with the best chances to obtain a sustainable income, secure
permanent housing and to lead a life of self-sufficiency.
Residents have a ‘voice and choice’ throughout their treatment and upon program completion.
Opportunities for input are provided through suggestion boxes, quarterly satisfaction surveys, weekly
forum, resident committees and as alumni. Current residents that participated in our quarterly satisfaction
survey provided an 80% or higher approval rating on 9/10 survey questions about the services provided.
This year, The Baltimore Station had an average VA bed occupancy rate of 83%. We served 286
individuals, with an average stay of 172 days or around five and a half months. 81% of the individuals we
served were veterans, of which…
75% obtained permanent housing upon discharge
88% obtained/retained competitive employment upon discharge
Only 7% were discharged without successfully completing the program
“TBS has provided a sanctuary-like environment allowing a chance to “re-group” and focus on the goals we
want to achieve.” Resident of The Baltimore Station
5


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