VPC Report to the Community-2020-WEB - Flipbook - Page 3
A MESSAGE FROM THE BOARD CHAIR AND THE PRESIDENT & CEO
Those care givers on our cover, standing guard next to Vista Prairie at Monarch Meadows, know about excellence. They
expertly protected residents at our community in North Mankato, MN from COVID-19 in the final third of Fiscal Year 2020.
During that same time, there were 594 infections in their two surrounding counties. Thanks to Monarch staff and to the
dedicated staff in all eight of our communities in Minnesota, Iowa and Ohio for demonstrating excellence in service while
protecting the elders who call a Vista Prairie Community home.
While pandemic response dominated March–June of our FY20, this report to the community looks at excellence during
the entire year, in all three of our strategic priorities:
Exceptional Lifestyle: Each of our six Minnesota sites earned the LeadingAge Minnesota Performance Excellence
Award of Merit in 2020. Read more on page 5.
Engaged Employees: In the face of the longest lasting public health crisis in our lifetime, our 2020 employee
satisfaction was UP three percentage points from our 2019 survey.
Stewardship: LeadingAge’s Ziegler 2019 Survey ranks us as the nation’s 20th largest nonprofit, multi-site, assisted
living provider. While we experienced financial challenges due to our COVID-19 response, we ended the year with a
positive operating margin, well positioned for future growth. See the financial report on page 6.
We also invite you to help support our mission of compassion and joy. In FY20 we provided about $3.7 million in reduced
fees to qualifying residents in various public assistance programs. We need your help to continue to help them! Please
use the enclosed envelope or the donate button to help our aging neighbors in need.
BOARD OF DIRECTORS
Morris E. Knopf (23 years)
Denice Jasper (11 years)
Jim Ehrenberg (10 years)
Rose Agnew (2 years)
Jean Bey (5 years)
Nancy Einan (10 years)
Bill Green (2 years)
Jim Bettendorf (ex officio)
President & CEO
Our promise to those we serve —“We’ll help you put a smile on your face.”— remains strong. Thank you for your support!
President & CEO
Report to the Community | Fiscal Year 2020