VPC Report to the Community-2020-WEB - Flipbook - Page 5
PERFORMANCE EXCELLENCE
The award has given us a sense of pride and resiliency to be recognized for the work we do.
In February, a month before the pandemic hit, Minnesota’s most prominent
professional organization for senior living, Leading Age, presented all six Vista
Prairie Communities in Minnesota with its Award of Merit for Performance
Excellence. The award helps fulfill one of our strategic priorities — to create an
exceptional lifestyle for residents.
“We congratulate Vista Prairie Communities for its demonstrated commitment to
quality in all that they do,” said LeadingAge President and CEO Gayle Kvenvold
in making the presentation.
The performance excellence program focuses on seven areas of achievement
and improvement: leadership, strategy, customers, measurement, workforce,
operations and results. While located in Sheldon, Iowa—our Fieldcrest community
also met all the same operational requirements.
“The award created a new perspective for processes and systems,” said
Copperleaf Executive Director Jennie Marcus, one of the recipients. “It created
valuable teamwork as we quickly converted to COVID-19 response, making fast
decisions based on the pandemic information we received.”
Vista Prairie leaders accepted the Award of Merit at the LeadingAge Minnesota annual Institute. Pictured left to right: Copperleaf Executive Director
(ED) Jennie Marcus and Director of Health Services Celestie Matter; Garnette Gardens ED Natalie Seehausen; Goldfinch Estates Community Sales
and Marketing Manager Mary Larson; VPC Chief Operating Officer Kim Webster accepted on behalf of Monarch Meadows and River Heights;
Windmill Ponds ED Chris Carter.
Report to the Community
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| Fiscal Year 2020
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